{"id":5532,"date":"2026-03-19T21:55:38","date_gmt":"2026-03-19T21:55:38","guid":{"rendered":"https:\/\/tomatonofood.com\/?page_id=5532"},"modified":"2026-04-18T20:12:15","modified_gmt":"2026-04-18T20:12:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/tomatonofood.com\/en_us\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n\t<\/div>\n\n\n\n

Frequently Asked Questions<\/strong><\/h2>\n\n\n\n

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Changes related to the order, delivery, and pick-up<\/strong><\/summary>\n
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  • Please contact us via Kakao Talk Channel or email us to hello@tomatonofood.com for order modifications.<\/li>\n\n\n\n
  • We do not accept requests for sudden modifications or changes.<\/li>\n\n\n\n
  • Call to 647-718-3381 for urgent issues.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

    <\/p>\n\n\n\n

    Payment<\/strong><\/summary>\n
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    • Cash<\/strong>\n
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      • Directly pay to the delivery driver<\/li>\n\n\n\n
      • On the checkout page, select ‘\ud604\uae08 Cash’ from the payment options.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
      • E-Transfer<\/strong>\n
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        • Send the payment to tomatonobiz@gmail.com. Please leave your order number on sender’s information. You can find the five digits of the order number from the subject of the your order confirmation email. It starts with #______.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Credit Card<\/strong><\/li>\n\n\n\n
        • PayPal<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

          <\/p>\n\n\n\n

          Order Closing<\/strong><\/summary>\n
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          • The deadline time is every Saturday 12pm.<\/li>\n\n\n\n
          • Except for special cases, we do not accept additional orders.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

            <\/p>\n\n\n\n

            Order Information<\/strong><\/summary>\n
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            • After the purchase, we will email you regards order details.<\/li>\n\n\n\n
            • Do not hesitate to contact the chatbot for delivery information and delivery time inquiries.<\/li>\n\n\n\n
            • New menu will update every Tuesday at 5 PM.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

              <\/p>\n\n\n\n

              Delivery<\/strong><\/summary>\n
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              • Free shipping for orders over $95.<\/li>\n\n\n\n
              • A shipping fee of $5 will be added for the less than $95 purchase amount.<\/li>\n\n\n\n
              • For condo residents: We can only deliver to the lobby.<\/li>\n\n\n\n
              • Please leave an ice box or bag outside the door when you are out.<\/li>\n\n\n\n
              • Please provide us your email and phone number when you check out.<\/li>\n\n\n\n
              • Please select a preferred delivery\/pick-up day.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

                <\/p>\n\n\n\n

                Payment Error<\/strong><\/summary>\n
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                • If there is an error during payment, please contact us at hello@tomatonofood.com<\/strong><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

                  <\/p>\n\n\n\n

                  Pick-up order<\/strong><\/summary>\n
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                  • Pick-up is available Thursday \u2013 Saturday from 12 p.m. to 5 p.m.<\/li>\n\n\n\n
                  • The pick-up address is 4475 Chesswood Dr, Toronto, ON M3J 2C3<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

                    <\/p>\n\n\n\n

                    How to find Recipes<\/strong><\/summary>\n
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                    • You can scan the QR code on the packaging bag to view the recipe.\n
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                      • You can also view it by scanning the QR code next to it. \"tomatono<\/li>\n<\/ul>\n<\/li>\n\n\n\n
                      • You can find the recipe for your desired menu by clicking the magnifying glass icon in the top right corner and searching for the menu name.<\/li>\n\n\n\n
                      • To view the original Linktree recipe list in PDF format, please click the “Original Recipes List (PDF Version)” button above.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n\n\n\n

                        <\/p>\n","protected":false},"excerpt":{"rendered":"

                        Frequently Asked Questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5532","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"tomatonobiz","author_link":"https:\/\/tomatonofood.com\/en_us\/author\/tomatonobiz\/"},"uagb_comment_info":0,"uagb_excerpt":"Frequently Asked Questions","_links":{"self":[{"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/pages\/5532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/comments?post=5532"}],"version-history":[{"count":54,"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/pages\/5532\/revisions"}],"predecessor-version":[{"id":9681,"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/pages\/5532\/revisions\/9681"}],"wp:attachment":[{"href":"https:\/\/tomatonofood.com\/en_us\/wp-json\/wp\/v2\/media?parent=5532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}